Streamline Government Processes While Maintaining Our Historic Architecture and Community Values
A “Culture of Service” must replace a “bootcamp mentality” in order to build trust in the City as a partner. Today, whether you are a new business, a property owner, or a civic organization – everyone who contacts the City with a project does so with fear and trembling, wondering how they are going to be told “no” this time around! Rather than the City being viewed as a helpful and friendly face, it is experienced as a child with a temper tantrum. Someone in each department needs to function as an “Ombudsman” to help people through the process; creating a “one stop shop” experience. In the end, people should view the City with pride as a trusted partner, not as an uncaring parent that results in our being in therapy for years to come.
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"While maintaining the city’s charms, we must remove the constraints that discourage investing in our future."
Granada Theater, Past Bd. Chair
"We need a new commitment to customer service from the City, one built on respect and partnership."
Founder, Santa Barbara Leadership Team